Riello's helpdesk operation is administered and supervised by a dedicated helpdesk team providing 24hr coverage,365 days per year. This is backed up with the support of our bespoke customer relationship management software to ensure our fully qualified, directly employed tradespeople provide a service that can be depended on - with response times geared to your business.
How we can help
We understand the importance of keeping your business running, our ability to react and fulfil your planned requirements to allow you continuity will always be a priority to us.
As a multi-disciplined company with specialised dedicated teams, we are ready to carry out your planned and reactive maintenance, we are just a phone call away.
Helpdesk Key Points
24 hour coverage, 365 days per year
Customer services excellence
Accurate and timely management reporting
24/7 telephone/email coverage
Batching of non-urgent works to eliminate costly reactive maintenance
Management of all planned maintenance schedules
Management of job closedowns
Operational issue reports
Bespoke customer relationship management system
Whatever the requirement, Riello carry out these works with the minimum of fuss, always remembering you are running a business. We are discreet, tidy and efficient to enable your business to run with minimal disruption at all times.
To find out more please contact us on 020 8458 7222 or email or alternatively complete the enquiry box below and one of our team will get straight back to you.
Request a quote or call back
"Your One Stop Solution"
For all your building and maintenance requirements
OFFERING YOU THE BEST SOLUTION FOR YOUR BUSINESS.
Riello continually look to build on the solid foundation we have created. Established in 2004 we have built a trusted reputation through hard work, dedication and delivering perfect results, time and time again for our satisfied clients.
Our experience allows us to provide a range of services to get your business running efficiently and within budget. Our teams of professionals have the breadth and depth of knowledge to deliver a high quality frontline service and to deliver their work with both pride and passion.
"We will tailor a solution to each client"
Our operation is administered, supervised and provides 24 hour coverage, 365 days per year by a dedicated office team of helpful staff. This combined with our state of the art bespoke customer relationship management software ensures that our fully qualified, directly employed tradespeople, provide a service that can be depended on - with response times geared to YOUR business.
RELIABLE, COST EFFICIENT, EFFECTIVE
Whether you require a 4 hour, same day, 24 hour, 3 day, 5 day or 7 day response, or a planned schedule of regular maintenance checks we are here for you. We respond to your requests immediately ensuring your disruption is minimal and more importantly to get you up and running as soon as possible to minimise any losses for you.
Our dedicated teams are qualified in different disciplines enabling a cross section of trades and specialists in all areas to address whatever issue you may have. From refurbishing dilapidated or outdated buildings to working in sensitive environments we are capable of delivering an end product on time and in budget.